Terms & Conditions | Privacy Policy | Refund Policy
April 18, 2024
| Tunnel Vision Agency | Please scroll down to preview!
TERMS & CONDITIONS
These terms and conditions (the “Terms and Conditions”) govern the use of www.tnnlvxn.com (the “Site”). This Site is owned and operated by Tunnel Vision Agency by Ambas International LLC.. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Tunnel Vision Agency by Ambas International LLC. and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to: Harass or mistreat other users of our Site;
Violate the rights of other users of our Site;
Violate the intellectual property rights of the Site owners or any third party to the Site;
Hack into the account of another user of the Site;
Act in any way that could be considered fraudulent; or
Post any material that may be deemed inappropriate or offensive.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also
reserve the right to take any legal steps necessary to prevent you from accessing our Site. Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.
The following goods are available on our Site: Marketing Services, Digital Marketing Services, Design Services, Website & Application Design Services, Website & Application Development Services, 2D & 3D Animation Services, TikTok Marketing etc.
The following services are available on our Site: Marketing Services, Digital Marketing Services, Design Services, Website & Application Design Services, Website & Application Development Services, 2D & 3D Animation Services, Branding & Marketing etc.
The services will be paid for in full half at the beginning and half on delivery.
These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription. To cancel your subscription, please follow these steps: On-demand.
Free Trial
We offer the following free trial of our goods and services: In some unique cases otherwise for which a request can be generated by contacting support.
At the end of your free trial, the following will occur: You will automatically be billed our monthly subscription rate. If you do not want to be billed, you will need to cancel your subscription before your free trial ends.
To cancel your free trial, please follow these steps: By emailing us at team@tnnlvxn.com & writing Cancel Free Trial as email subject.
Payments
We accept the following payment methods on our Site: Credit Card; PayPal; Stripe; CashApp; and Venmo.
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Refunds
Refunds for Goods
Refund requests must be made within 7 days after receipt of your goods. We accept refund requests for goods sold on our Site for any of the following reasons: Good does not match description.
Refunds do not apply to the following goods: On-demand and/or handcrafted and/or unique and/or those which the sales person has already told of.
Refunds for Services
We provide refunds for services sold on our Site as follows:
The services will be fully refunded if the services are cancelled within 48 hours after the initial deposit was paid.
Consumer Protection Law
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Tunnel Vision Agency by Ambas International LLC. and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site. Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Tunnel Vision Agency by Ambas International LLC. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of Florida.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
_____________________________________________________________________________________
team@tnnlvxn.com
Phone: +1 (813) 235-4428
WhatsApp: +1 (813) 455-9959
Wesley Chapel, Tampa FL – 33544
_____________________________________________________________________________________
You can also contact us through the feedback form available on our Site.
Effective Date: 19th day of February, 202
RETURN & REFUND POLICY
Last updated: April 01, 2024
Thank you for being a valued customer of Tunnel Vision Agency.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Ambas International LLC. DBA Tunnel Vision Agency, Wesley Chapel, Tampa FL – 33544.
Services & Goods refer to the items offered for sale on the Website. These can either be physical as in the case of physical Goods such as Art etc. AND/OR be digital as in the case of Services.
Orders mean a request by You to purchase Goods from Us.
Website refers to the Website. (www.tnnlvxn.com)
Service refers to Tunnel Vision Agency, accessible from www.tnnlvxn.com
You means the individual accessing or using the Website, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Delivery/Delivered means either via courier and/or mail and/or other means of communication and/or logistics.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 48 hours without giving any reason for doing so.
The deadline for cancelling an Order is 48 hours from the time on which You received the Services & Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: team@tnnlvxn.com
By visiting this page on our website: www.tnnlvxn.com/contact/
By Phone: +1 (813) 235-4428
By WhatsApp: +1 (813) 455-9959
We will reimburse You no later than 14 days from the day on which We receive the returned Services & Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Services & Goods to be eligible for a return, please make sure that:
• The Services & Goods were purchased and paid for in the last 48 hours
The following Services & Goods cannot be returned:
• Services & Goods which categorize as Consultancy and Training.
• Services & Goods which have first been delivered and the client is being charged. In such cases the clients are already charged within a period of 7 business days.
• Services & Goods which you have used either in personal or public.
• Custom-made and/or handcrafted and/or made-to-order Services & Goods.
• Once the final payment for the above mentioned type of Services & Goods is made and the Goods delivered.
• The supply of Services & Goods made to Your specifications or clearly personalized.
• The supply of Services & Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Services & Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Services & Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Services & Goods may be refunded. Unfortunately, Services & Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Services & Goods
You are responsible for the cost and risk of returning the Services & Goods to Us. You should send the Services & Goods at the following address:
Physical Services & Goods:
Wesley Chapel, Tampa FL – 33544
Phone: +1 (813) 235-4428
WhatsApp: +1 (813) 455-9959
Digital Services & Goods:
Email: team@tnnlvxn.com
Phone: +1 (813) 235-4428
WhatsApp: +1 (813) 455-9959
We cannot be held responsible for Services & Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Services & Goods or proof of received return delivery.
Gifts
If the Services & Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Services & Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: team@tnnlvxn.com
By visiting this page on our website: www.tnnlvxn.com/contact/
By Phone: +1 (813) 235-4428
By WhatsApp: +1 (813) 455-9959
PRIVACY POLICY
www.tnnlvxn.com (the “Site”) is owned and operated by Tunnel Vision Agency by Ambas International LLC.. Tunnel Vision Agency by Ambas International LLC. is the data controller and can be contacted at: team@tnnlvxn.com, Phone: +1 (813) 235-4428, WhatsApp: +1 (813) 455-9959 — Wesley Chapel, Tampa FL – 33544
Purpose
The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:
1. The personal data we will collect;
2. Use of collected data;
3. Who has access to the data collected;
4. The rights of Site users; and
5. The Site’s cookie policy.
This Privacy Policy applies in addition to the terms and conditions of our Site.
GDPR
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018. We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.
Consent
By using our Site users agree that they consent to:
1. The conditions set out in this Privacy Policy.
When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.
You can withdraw your consent by: Contacting Tunnel Vision Agency at team@tnnlvxn.com.
Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR. We rely on the following legal bases to collect and process the personal data of users in the
EU:
1. Users have provided their consent to the processing of their data for one or more specific purposes; and
2. Processing of user personal data is necessary for us to comply with a legal obligation. If a user does not provide the the personal data necessary for us to perform a legal obligation the consequences are as follows: The team is unable start the project before processing an invoice for which it is necessary that we have some form of the user’s personal data.
Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.
Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:
1. IP address;
2. Location;
3. Hardware and software details;
4. Clicked links; and
5. Content viewed.
Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:
1. First and last name;
2. Age;
3. Date of birth;
4. Sex;
5. Email address;
6. Phone number;
7. Address;
8. Payment information;
9. Auto fill data; and
10. Project Details, Interests.
This data may be collected using the following methods:
1. Creating an account or filling out a contact form.
How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.
The data we collect automatically is used for the following purposes:
1. Statistics.
The data we collect when the user performs certain functions may be used for the following purposes:
1. Communication and/or invoicing.
Who We Share Personal Data With
Employees
We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.
Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:
1. If the law requires it;
2. If it is required for any legal proceeding;
3. To prove or protect our legal rights; and
4. To buyers or potential buyers of this company in the event that we seek to sell the company.
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.
How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved. You will be notified if your data is kept for longer than this period.
How We Protect Your Personal Data
In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee’s termination. While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
International Data Transfers
We transfer some user personal data to the following countries:
1. Pakistan – PK (Only for back office projects processing in case of select services)
When we transfer user personal data we will protect that data as described in this Privacy Policy and comply with applicable legal requirements for transferring personal data internationally.
If you are located in the United Kingdom or the European Union, we will only transfer your personal data if:
1. The country your personal data is being transferred to has been deemed to have adequate data protection by the European Commission or, if you are in the United Kingdom, by the United Kingdom adequacy regulations; or
2. We have implemented appropriate safeguards in respect of the transfer. For example, the recipient is a party to binding corporate rules, or we have entered into standard EU or United Kingdom data protection contractual clauses with the recipient.
Your Rights as a User
Under the GDPR, you have the following rights:
1. Right to be informed;
2. Right of access;
3. Right to rectification;
4. Right to erasure;
5. Right to restrict processing;
6. Right to data portability; and
7. Right to object.
Children
We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.
How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer here:
John A. Park
team@tnnlvxn.com
_____________________________________________________________________________________
_____________________________________________________________________________________
Do Not Track Notice
Do Not Track (“DNT”) is a privacy preference that you can set in certain web browsers. We do not track the users of our Site over time and across third party websites and therefore do not respond to browser- initiated DNT signals.
Cookie Policy
A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.
We use the following types of cookies on our Site:
1. Functional cookies
Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits;
2. Analytical cookies
Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc;
3. Targeting cookies
Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you; and
4. Third-Party Cookies
Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:
1. Monitor user preferences to tailor advertisements around their interests.
Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.
Complaints
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner’s Office in the UK, Data Protection Commission in Ireland.
Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, A. Ahmed, at:
team@tnnlvxn.com
Phone: +1 (813) 235-4428
WhatsApp: +1 (813) 455-9959